Scope & safety
We start with what you can observe, then determine whether the request needs more information, a different service path, or a licensed or specialized professional.
TRUST & SAFETY
Clear boundaries are part of good home service.
Fixology is designed to make asking for help simple without pretending every job, provider, price, or appointment is already known. Safety, eligibility, scope, and serviceability stay behind the request and are resolved before they become promises.
WHAT WE CHECK
The customer should not have to police the service workflow.
Provider eligibility
Provider fit and any applicable qualification requirements belong to Fixology's operating rules. We do not ask customers to infer legal eligibility from a profile or job title.
Location & serviceability
A city name or ZIP can help orient the request, but serviceability is not treated as confirmed until the actual location and operating coverage support it.
Booking truth
A requested time is not a confirmed appointment. Provider assignment, availability, slot protection, and booking confirmation become real only through the authoritative booking path.
Pricing & payment truth
We do not publish invented prices, fees, guarantees, or payment requirements. Customer-facing economic terms are shown only when the applicable service and approved policy make them authoritative.
Context continuity
Useful request and property context should travel with the service journey so a handoff does not force you to repeat the same problem description.
LICENSE-SAFE ROUTING
You describe the problem. Fixology handles the licensing question behind the scenes.
No license homework
You should not need to know a contractor classification, permit rule, or trade code before asking for help. Start with what is happening and what you want fixed.
Eligibility before matching
When licensing or specialized qualifications matter, the appropriate eligibility check comes before provider ranking. We do not treat a credential as a marketing badge that can be ignored when the work requires it.
Unknown means review
If the facts needed to determine the proper service path are unclear, Fixology should ask only the smallest useful follow-up question or route the request for review rather than guessing.
Scope changes are re-checked
If a later conversation reveals materially different work, the service path should be re-evaluated before the changed scope becomes authoritative.
Sometimes the responsible answer is a different next step.
Home-service requests can reveal electrical, plumbing, structural, access, permit, licensing, or other constraints that are not obvious from the first description. A good service system should identify those boundaries without making the customer diagnose them in advance.
If a request cannot responsibly continue through the ordinary Fixologist path, the product direction is to preserve the customer's context and route or explain the next step rather than making the customer restart from zero.
WHAT WE DO NOT CLAIM
Trust starts with not overstating the system.
No fabricated availability
We do not present a provider or time as available until the operating system confirms it.
No invented credentials
Licenses, insurance, verification, ratings, and other provider facts are not claimed unless an authoritative process supports them.
No automatic repair guarantee
Some visits can responsibly end with a diagnosis, safety boundary, access limitation, scope change, or referral rather than a completed repair. The applicable service obligation and approved terms govern the outcome.